Learn Success With Randy Brown

I had a similar problem with Paypal a couple of years ago. Mine was two thousand dollars, but I didn’t bother complaining beyond the original appeal,as they were paying a nice money market interest rate on the money.

The arrogant way they handled the situation still irks me.

Good for you. My account is limited too. And I am having more than $1000 locked with it. I have given up my fight and am waiting for the 180 days period to end. LOL

A most excellent tactic and story, Randy. Politely worded, but clear that there were consequences to their actions. Should be a lesson to anyone attempting to “right a wrong” by an organization.

Wow! Good on you buddy, it’s all about people power here. I think I better book mark this page just incase this ever happens to me.

Now I need to go find the reason why your account was limited lol

Congrats! Thats the best response I’ve seen from paypal ever. I have an account that was locked several years ago and they said that it was permanently locked and could never be reopened. It had a 0 dollar balance.

I’d still be inclined to file a complaint with at least the BBB.

I am glad to hear you got your money back, good for you

Hi Randy, nice to know things work out. And I am glad you are going Great too.

Just to let you know, I was one of the first person who had bought your ebook at DP

Pushkar

I also recovered my PayPal by emailing them and uploading my documents, It took a week but it was good, Thanks Randy

I just recently had my account limited and the email stating it will no longer be opened. I have just over $3,000 in the account so I am giving your email a shot. Like yourself I have been with them for a while and very little dispute issues.

Does anyone know why they do this? They never even did a thorough investigation. (no phone calls etc…) Just scummy of them.

Wow, here is an update.

One hour after sending this email, paypal contacted me and and tried to understand how the business worked. After clarify and talking about several other issues which I was able to explain the lady I spoke to (very nice) said she would speak with an account specialist and call me back. 15 minutes later, I received an email stating my account has been reinstated!

So just wanted to say a huge thanks!

Mike said:

Wow, here is an update.

15 minutes later, I received an email stating my account has been reinstated!

So just wanted to say a huge thanks!

that is awesome! I’m glad I was able to help.

See everybody?! Blogging CAN help change people’s lives!!

I just wanted to say thanks…hopefully it will work. i emailed them earlier and will let you know the response after i know! =)

Hey Ashley i’m glad i could help. Come back and post an update if you hear anything back from them.
Good luck!

Well, they did not reply as soon as I hoped, but IT WORKED! (they called this morning) I figured it would because it was VERY well written. I omitted some info & added a more personal note about my situation. Although they weren’t holding nearly as much money as they were with you (only about $300…lol), I have 2 toddlers to take care of and it was (MY) MONEY that I earned. =)
I want to thank you so much for writing this!! I really appreciate it! I know you have helped a lot of people and will help so many more. Ebay & Paypal are TERRIBLE!
The only thing now is that because of them taking the money out of my bank account UNJUSTLY, my account is overdrawn, so I still lose. I have to go to the bank and file a dispute and hope it works. Do you have any more brilliant ideas?
Heres what happened(in short): My grandma passed away, I had to DRIVE out of state w/ 2 toddlers to make arrangements. I was in a bit of shock & did not mail items before I left, however, I did as soon as I made it back. AFTER proof of shipment AND delivery, paypal took $175 out of my bank account. So now I am overdrawn. Instead of releasing the money back into my bank, they put it in my paypal. It takes 3-4 days to post to my bank. ?????
thanks
Ashley

I need your help with something, Randy. I have been scammed by esuccess2u.com and would like to know how I could go about getting my money back. =((

Ashley Poole said:

I have been scammed by esuccess2u.com and would like to know how I could go about getting my money back. =((

Oh no! I’m sorry to hear that! unfortunately, i’ve never heard of them, and would not know where to begin.. I guess if you gave them any money, file a complaint/chargeback with whoever you used to pay them (credit card company/paypal, etc) ..

Let us know how it goes.

Just wanted you to know same story…Paypal holding $4000 for over 2 months….it was awful as I had bills to pay and etc….with no $$$$! I took your letter and tweaked it to my situation and within 8 hours all the money was released!!!!

Thanks again and you are awesome!!!!

Hello Randy,
They just held my money and limited my acct, I have sent all the product and delivery conformation was received and every person left positive feedback. They then asked me to provide the receipt from the supplier i did that and they called the supplier which was my brothers wholesale business. They asked if he was related and he told them yes. They then told me that it could be fraud and I explained that he sells to everyone. This is not fraud and I am at a stand still I just wrote the an email and followed your procedure. What is the best thing that I can do to prove to them this is not fraud just because my brother owns the wholesaler it does not give them the right to do that. I have given them all my information and followed all of there verification procedures and am still lost.. Please Help

Faye Awana said:

What is the best thing that I can do to prove to them this is not fraud just because my brother owns the wholesaler it does not give them the right to do that.

Wow.. isnt Paypal wonderful? If you have not broken any rules, then you have to keep on them! Keep sending the emails (to EVERYONE), quote their own rules, point out your past customer satisfaction rate, and tell them you are going to complain to the applicable agencies (like i did) if they don’t respond – and dont forget to stay polite and professional.
Keep in mind though, that if you have broken any rules, etc, you may not get the results you expect.
Good luck – lord knows you will need it!

Paypal locked my account nearly one month ago now, balance just over $5000.

I have been a customer for 8 years and 6 months, over 1000 transactions and only one complaint that I can recall against me.

I don’t know what is going on, just automated email replies from them.

They suck!

Hello everyone,

I see that I am not the only one who have a similar issue with Paypal. I just started to sell on Ebay 2 months ago, and using paypal for my transactions. I had almost $8,000 revenue within 1 month. My last transaction was for $2400, the payment was an instant payment in my paypal account. I never leave any money in my paypal account and wanted to transfer the $2,400 out of my paypal account to my bank account, before shipping the item. Right after i have initiated transferring $2,400 out of my paypal account, I received a phone call from 402 area code. A nasty/mean paypal representative was on the phone and asking me where I get the supply from? She told me that she needs to see the invoices of my supplies…etc.
With that phone call, I understood that transferring money out of my Paypal account was not a right move on my part, before shipping the item. But it was too late to even think about it. Now, Paypal were asking me private questions which I would not like to give to nobody. I told the Paypal’s nasty representative, that it is not her business to know where I get my supplies from. I always send the items, and never cheated nobody, and all of my customers are very happy with my products and services.

She told me that she will be sending me an email, and hung the phone on my face. Right after that, I received an email with a notice of “Restriction on my paypal account”. I had $2,950 in my account. I got so upset, and went ahead and gave full refund to the customer who sent me $2,400, because I had the item in hand(did not ship the item). Account balance came to $550. I gave more refunds to one of my other customers, who paid me $530 via Google Checkout, and right now, there is only $19 in my account. I don’t care about that money, and Paypal can stick that $19 right into their A** HOLE.
Without any other payment method set up in the past, I had to take all of my listings down on E-Bay, because I can’t receive money from my Paypal acocunt.

Currently, I am in the process of opening my merchant account through my bank. I will never work with paypal in the future. I did not provide them any of the information that they asked.
However, I am wondering if they can charge any money into my bank account that is linked to my Paypal account.(Note: I do not owe any money or item to nobody)
Also, I have a good user name on E-bay, I am wondering if Paypal can communicate with E-Bay to ban my E-bay account, because I did not provide information that Paypal required to do investigation.

Do you think, still I should go ahead and send that email to see if they lift the restriction on my Paypal account?

Thanks

I am going through problems with PayPal right now for merchandise I didn’t receive. I am amazed how unprofessional and non-customer-oriented they are! I guarantee you, I’ve learned a tough lesson and want to warn anyone reading this: DO NOT USE PAYPAL!

It worked!! I emailed paypal, with a few changes, and they released my money in a matter of 3 hours. Thank you so much!

i am from mauritius and i registered with paypal with India as my country as i wanted to move to india later. Paypal doesnt allow mauritians to receive money. now my account is limited and they are asking for proof of address… i have around 500 USD and i think i will never receive this money…. what should i do.

Hi Randy I am desperate, we have had paypal put a reserve on our paypal account. They are holding a reserve of $35000 and then 5% thereafter of all sales. We sell on Ebay and because of my husband getting laid off while he was looking for another job we put alot of effort into ebay so that we could get through that period. We went from having only a bronze powerseller status as of January this year to getting right up to Platinum as of yesterday officially. Paypal says we pose a great risk even though our feedback is 99.5% positive and we have had extremely few chargebacks. They feel we are a risk which I personally don’t get and with our profit only being 5-10% I don’t see how we can be expected to continue operating. I really need to know what our options are as ebay has become our sole source of income and what irks me is that Paypals reason for all this is because we went from under $5000 in sales per month to doing over $27000 in sales / month currently. I never knew that working your but off to make ends meet to put food in your families mouth and increasing revenue was a bad thing. I need to know how to proceed as I feel the only other option is to close up shop because I don’t see how I can raise my prices another 15-20% just so that I can cover the reserve. I don’t think what they are doing is legal as it is not their money and I think the least amount of time they should be allowed to hold it for is till tracking confirms delivery.

I hope you can advise us how to get them to release this ridiculous reserve as it is basically more than one months total sales and I cannot see how they can feel that they feel they need to cover themselves for a whole months turnover. I look forward to your response and hope that there is some light at the end of this very dark tunnel

Best Regards
Quentilla

I know someone that works with the attorney general and paypal is being investigated for placing limitations on accounts for unreasonable reasons and there is talk they have turned their money transferring business into a way to make even larger profits. They are holding so many accounts with high balances that it’s like they have become a small bank and have started investing the funds. Looks like the sh– is going to hit the fan soon!! I always wondered when I read these posts how they could get away with doing something like that. Of course, I get holding a customers account if they feel the need but not holding peoples money. You all should breathe easier if what I heard is true.

Any chance i can get you to share the actual letters you sent to the various attorney generals etc.
thank you -

@Mike; the letters to the attorney generals weren’t necessary! PayPal gave me my money back hours after my letter initial letter to them (above).

hey guys, just tried this concept, I have had my $9,000 held by paypal for 2 months, they considered my selling a risk and Ebay and paypal both suspended me, I was selling legit stuff and selling alot of it an doing quite well…I will keep you guys updated. I just got the email off and I’m going to kick back and hope they will hear and review my situation. Later.

Here is the result I got from my attempt with threatening PayPal. Didn’t go the result I had hoped for. If anybody can help me with any alternative follow-up to Paypal per their email below to me I’d appreciate the help. It is as it appears my 9k still sits in my account for a bogus reason and these chumps could care less. I could use this money too.

Dear Jerad Waggener,

My name is Rebecca and I work for the office of Executive Escalations. I
want to personally thank you for contacting PayPal. Your concerns were
recently forwarded to our office for review in the hope that we might be
able to assist you further.

A review of your PayPal account registered under the email address
_____________ shows that it became limited on July 15, 2009. At
that time, we determined additional information was necessary to
authenticate the account information that was supplied when you
registered with PayPal and the activity occurring in your account.

Based on the pattern, frequency, and nature of the complaints received
against your account, PayPal has determined that it is in our mutual
best interests to part ways. This is not a decision we make lightly, and
we deeply regret any inconvenience or frustration this matter may cause
you. Unfortunately, this decision is final.

Please understand, this decision in no way implies wrongdoing on your
part in any way. It has simply become apparent in the course of our
business relationship that it is in the best interests of our
enterprises to part ways.

Additionally, due to the risk represented to PayPal as a result of the
transactions we have processed on your behalf, all funds in your account
will be held for 180 days against chargebacks or other reversals. You
may review this action within 10.2 of our Legal Agreement. Please be
aware that should any complaint or reversals arise during the 180 days,
the funds will be deducted available balance.

At the end of the 180 day period, you may request, via e-mail that all
available funds be sent to your confirmed address by paper check.

Alternately, you may provide us with a list of customers you may wish to
have refunded, and we will be happy to issue those refunds on your
behalf.

Again, thank you for this opportunity to address your concerns. If you
have any additional concerns, I can be reached by e-mail at
executiveoffice@paypal.com or by phone at 402-952-8416.

Sincerely,
Rebecca
Executive Escalations
PayPal, an eBay Company

Well Jerad, now you have to carry out your threat and send your complaints to the agencies you listed in your letter. it’s not going to get your money back any sooner, but it will bring more pressure on PayPal. .and who knows, it might just be the straw that breaks the camels back.

I use your email and they called me verrrrrrrrrrrrry early this morning and re-open my paypal and ebay Account. Thank you soooooooooooooooooooooooooooooo much.

Hi Randy,
i sent the email, few hours later i got a call and a lady told me unfortunately they cant release my funds and i will have to wait 180 days. I explained the situation and i told her i think its unfair to hold all my money but she just wasnt listening..i told her i will have to go ahead and file the papers then and that was it. what do you suggest? should i go ahead? Thanks

@Jin: YES – go ahead and file your complaints. Same as i told Jerad above, it may not help get your money back any sooner, but it may bring pressure on PayPal so that they think twice before seizing people’s funds for no reason.. oh, before you file those complaints, make sure you have actually done nothing wrong and not broken any of PayPal’s rules.

Thank you! I sent your letter, with a few changes to fit my situation, and I received a phone call from Paypal within 2 hours. After discussing my issues with him, he agreed to re-open my paypal account and receive full access to my funds within 15 minutes!!

hey how did you guys get phone calls from paypal?? i tried sending my email twice to the mentioned email addresses, 1st time i got a bot answer which is helpless and 2nd time i got an unclear response which led me to nowhere either. i’m considering sending my email the 3rd time, and even write a letter to their physical address, or submit the complaint to the agencies. any suggestion?

@duong lam – we got the phone calls by sending an email like in my example in the post. If you send a similar email and they dont respond, either they feel you have no case, or the email isnt getting to the right person. a written letter send via registered-mail probably would not hurt. if they dont respond your only choice would be to carry through with your complaints to the agencies – but that’s not going to get your money released any sooner.

i just sent them the email above and edited a little bit. i hope they release my funds to me since its been 180days!!!

I have $800+ sitting in my frozen account.

I dont even want to use paypal ever again, I just want my damn money.
I am using your email template and I will update when they respond.