“Dear ……,

We routinely review account activity in the PayPal system. When we reviewed
your account, we noticed that your activity violates some of the agreements
you have with us.

Because of this, we’ve limited your accounts and can no longer offer our
services to you. You’ll still be able to log in to view your transaction
history, but you won’t be able to send or receive money.

What’s the problem?

We noticed one or more of the following problems:

1. You provided information that we believe was false, inaccurate, or
misleading; or

2. You sent or received money that was potentially related to fraudulent
activity; or

3. You have more than one account with a negative balance; or

4. You are in violation of the User Agreement, the Commercial Entity
Agreement, the Acceptable Use Policy, or another agreement you have with
PayPal.

Our decision was based on terms outlined in these agreements.

What to do next

As allowed under the User Agreement, we’ll hold the money in your account
for 45 days. We’ll use your balance to reimburse buyers who file claims,
chargebacks, or any other reversals against you. Before we reimburse the
buyer, in most cases, you’ll have a chance to respond to the claim,
chargeback, or reversal.

We’ll send you an email after 45 days letting you know when you can
withdraw money from your accounts.

If you think that we permanently limited your accounts in error, you may
appeal this decision. Just go the Help Center and click Contact Us.

When you contact us, we’ll need some information to process your appeal.
Please have your drivers’ license, your Social Security or tax ID card, a
current utility bill, your business license, your articles of
incorporation, or other identifying documentation.

Sincerely,
PayPal”

I called paypal same day and asked lady why they limited my account and lady also didn’t know but told she will follow up my request to investigation department . Thats what I got next day :

“Hello ………….,

For the safety and security of the PayPal network, we often review accounts
for potential risks. After reviewing your account, we have decided to close
it because of security issues.

We are making every effort to minimize any disruption to your business.

If your PayPal account balance is zero, and you have no unresolved buyer
complaints or chargebacks, your account will remain limited.

———————————–
Disbursement options
———————————–

Option 1. If you owe refunds to any of your buyers, you can use the money
in your PayPal account to refund them.

To refund your buyers:
1. Log in to your PayPal account.
2. Click “Contact Us” at the bottom of any page.
3. Click “Contact Customer Service.”
4. Under “Choose a Topic,” select “Sending/Receiving Money.”
5. Under “Choose a Subtopic,” select “Refund/Cancel a Payment.”
6. Click “Continue” and follow the instructions to refund payments.

Option 2. Money in your PayPal account will be held for 180 days. After 180
days, we’ll email you information on how to receive your funds.

We regret any inconvenience this may cause.

Thanks,

PayPal”

And I didn’t even appeal. I just asked on the phone why it was limited. And there also two disputes was opened by PAYPAL for two of my purchases, I wasn’t even a seller in this situation.

In early December last year my paypal a/c was permanently limited because it was linked with my husbands paypal a/c, which was permanently limited at the same time because paypal had decided he sold ‘wholistic health products’ and didn’t want their name associated with such. (Shock.) No fraud was involved, no claims, no chargebacks, no complaints… Googling the situation led me here.

I spent a few days removing all mention of paypal from my husband’s websites (his appeal to reverse the permanent limitation was politely and quickly denied via phone) then prepared my version of your letter Rand. I had not yet appealed the limitation on my account and so I included my request for release of funds with my appeal. I also gave them 5 days to respond to my request, instead of 48 hours, before I filed my complaints with relevant agencies, etc.

aup@paypal.com is the official email address for review/appeals… the standard autoresponse arrived followed by, within a day, a form-letter denying my appeal. The form-letter reply did not reference my request for release of funds, my intent to file complaints, etc.

I also emailed these accounts, which did not bounce, but nor where any replies received:
executiveoffice@paypal.com
crme@paypal.com
mhentges@paypal.com
sthompson@paypal.com
press@paypal.com
abuse@paypal.com

These accounts bounced:
BoEappeal@paypal.com
slivnat@paypal.com
lfriedberg@paypal.com
moldenburg@paypal.com
mrfry@paypal.com

I did not send any faxes.

On the 5 day, when I was due to file complaints, I happened to be unusually busy and hence did nothing re paypal. On the 6th day, out of the blue, paypal rang me – someone from the executive office I believe – and offered to release 50% of my paypal balance, and to consider a further release in 3 months. I agreed. The person I spoke to filled in the paperwork to authorize the release and it took a couple of days for the release to actually be done by the relevant paypal staff.