…and it still sucks…
You may recall my rant about Google Checkout’s support (or lack of) that was thinly disgusied as a comparison between PayPal and Google Checkout.
In that post I stated that Google Checkout had virtually NO customer support because they had ignored 5 emails that I had sent to them over the course of a few weeks regarding a charge back. Because the emails went ignored, they treated my case as if I did nothing, did a refund, and stuck me for the fees..
Well Google Checkout has redeemed itself.. Today, nearly 30 days after their initial request for information from me, and 2-weeks after THEIR deadline and ignoring my fifth & final email begging them to fix their system, they finally did respond to me. The two-sentence eMail I received from them today states that they will try to reverse my chargeback, and I should watch for more emails from them “in the next several weeks” ..I’m not really sure they read it or not because the response didn’t really make sense based on what I sent them the five previous times, but hey, someone found the reply-button – hurray!
I guess that’s better than seizing my money for no reason…
Randy, this is a very good news. Thanks. Everything is evolving and, I reckon soon Google Checkout will offer a click n’ mortar option for us to process also refunds automatically.
That is really bad. Google needs to pull their support socks up as obviosuly there is now a market for someone else to provide a service that offers decent support and also doesn’t seize money!